A tech support scam is a type of fraud where scammers impersonate legitimate tech support representatives from well-known companies like Microsoft, Apple, or Google. They contact victims through phone calls, pop-up warnings, or fake websites, claiming that their computer has a virus, malware, or security issue. The goal is to trick users into giving remote access to their device, paying for unnecessary services, or revealing sensitive information.

How Does This Happen?
Tech support scams can occur in several ways:

Phone Calls from Fake Support Agents

Scammers call victims, pretending to be from a well-known IT company.
They claim that the victim's computer has a virus or security threat.
They request remote access to "fix" the issue or ask for payment for fake services.
Pop-Up Warnings on Websites

Users see alarming pop-ups while browsing, stating that their device is infected.
These pop-ups often include a fake phone number to call for "support."
Clicking on these pop-ups may download malware.
Fake Tech Support Websites

Fraudulent websites pose as official support pages of companies like Microsoft.
Users searching for "tech support" on Google may land on these fake sites.
Scammers convince users to install harmful software or pay for fake services.
Phishing Emails Claiming Security Issues

Users receive emails saying their account or device has security problems.
The email contains links leading to phishing sites that steal information.

Example of a Tech Support Scam
John, a small business owner, is working on his laptop when suddenly a pop-up appears:
"Warning! Your computer is infected with a virus. Call Microsoft Support immediately: (888) 555-1234."

Concerned, John calls the number. A "support agent" instructs him to install remote access software to "fix" the problem. The scammer gains access, pretends to remove malware, and demands $299 for the service. Later, John notices unauthorized charges on his bank account.

Red Flags:
Microsoft does not send pop-ups with phone numbers.
The caller pressured John to install remote access software.
They demanded payment for a fake service.

How to Protect Yourself from Tech Support Scams
Never Trust Unsolicited Calls

Legitimate tech companies do not make unsolicited calls to fix your device.
If someone calls claiming to be from Microsoft or Apple, hang up immediately.
Avoid Clicking on Pop-Up Warnings

Legitimate security alerts never include phone numbers for tech support.
If you see a suspicious pop-up, close the browser using Task Manager (Ctrl + Shift + Esc on Windows or Force Quit on Mac).
Verify Official Websites

If you need tech support, visit the official website of the company directly.
Avoid clicking on ads in search engine results that could lead to fake sites.
Do Not Allow Remote Access to Your Computer

Real tech support will never ask for remote access unless you initiated the contact.
If a caller asks you to install software like TeamViewer or AnyDesk, it’s a scam.
Use Strong Cybersecurity Practices

Install a trusted antivirus and keep it updated.
Enable browser security settings to block pop-ups and suspicious websites.
Educate Yourself and Others

Teach family members and employees about tech support scams.
If you receive a suspicious call, report it to consumer protection agencies.